Returns & Refunds Policy

As we only sell perishable items, we do not accept returns or offer refunds on any of our products.

Damaged or Incorrect Orders

We take great care to ensure that every order is packed securely and reaches you in perfect condition. However, if your order is damaged, defective, or incorrect, please contact us immediately upon receiving your parcel.

📩 How to Report an Issue:

Email us at shop@hwbcharity.org with your order number, photos of the damaged item, and a brief description of the issue.

Alternatively, you can call us on 0116 215 4623 to speak to a team member directly.

We will assess the situation and provide either a replacement or store credit, depending on the issue.