FAQ

Orders placed Monday to Friday before 12pm will be dispatched the same business day. However, any orders placed after midday on Friday will be dispatched the following Monday (excluding bank holidays).

While we do not currently offer a formal Click & Collect option, we understand that some customers may prefer to pick up their items in person.

The best thing to do is call us on 0116 215 4623 to check current stock levels and arrange collection if possible.

This ensures we can confirm availability and have your order ready for you. We recommend calling in advance to avoid disappointment.

Yes! All profits made from sales go directly towards Humanity Without Borders’ life-saving humanitarian work worldwide.

The exact percentage varies depending on the product. For example, approximately 30% of each Medjool Date sale directly funds charitable initiatives.

Absolutely. All our Medjool dates and oils are sourced directly from Palestinian farmers, ensuring that your purchase supports their livelihoods.

While all profits go towards our global humanitarian projects, we prioritise emergency and essential aid in Palestine, alongside other crisis-affected regions worldwide.

Yes. Our dates come directly from trusted Palestinian farmers in the Jordan Valley and Ramallah. By purchasing from our store, you are supporting Palestinian agriculture while funding life-saving humanitarian work.

All our products are lab-tested and quality-certified, ensuring that they meet the highest safety and purity standards. Each product is sourced with integrity and ethical responsibility, reflecting our commitment to quality and impact.

Besides purchasing from our store, you can support us by:
Donating directly to our life-saving projects.
Fundraising within your community.
Spreading awareness by sharing our work on social media.

Every contribution, no matter how small, makes a lasting impact.